Remote IT Support
Instant IT Help—Wherever You Are
Your users don’t need to wait. We’re just a call—or click—away.
Real-Time
Troubleshooting
Fast response to user issues via secure remote access tools.
Software Installation & Updates
Remotely install, patch, and update apps or OS configurations.
Multi-Device Support
Covers desktops, laptops, mobile devices, and servers across platforms.
Email, VPN & Access
Support
Resolve login, access, and connectivity issues in minutes.
Proactive Monitoring
Get alerted to issues before they impact users with remote health checks.
Ticketing & Reporting
Clear documentation of support requests resolutions & trends for better IT planning
Why Choose Graftronics for Remote IT Support?
01
SLA-backed response times
02
Easy-to-use, secure support tools
03
Helps you reduce onsite visits and cut downtime
04
Friendly, qualified engineers who get things done
Services tailored for you
We help mid-market IT teams run smarter with
We help mid-market IT teams run smarter with
hands-on service delivery
Cloud
Security Assessments
Evaluate cloud readiness and risks before and after migration.
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Wireless Network Surveys
Plan and optimize your wireless infrastructure for performance and coverage.
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Annual Maintenance Contracts (AMC)
Reliable, ongoing support for hardware, software, and IT systems.
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Email Management & Archival
Secure, organize,
and retain business-critical communications.
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and retain business-critical communications.
IT Planning &
Consulting
Strategic IT roadmaps for growth, continuity, and modernization.
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Managed Detection & Response (MDR)
Proactive 24/7 threat monitoring, detection, and incident response.
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Resolve issues faster with expert remote support that keeps your team productive. Get Remote IT Help Now
// our services
Our Leadership Team
We help businesses elevate their value through custom software development,
product design, QA and consultancy services.
product design, QA and consultancy services.
David Ferry
Co-Founder of company
Christina Torres
Co-Founder of company
Amalia Bruno
CTO of company
Robert Cooper
CEO of company
+
active Clients
+
projects done
+
team advisors
+
Glorious Years
// technology index
Improve and Innovate
Improve and Innovate
with the Tech Trends
We hire and build your own remote dedicated development teams tailored to your specific needs.
mobile development 70%
web development 90%
ui/ux design 60%
